If an order is not being processed, it’s important to investigate what might be causing this issue.
Step 1: Check the Order Flows
- Go to the homepage of e-tailize.
- Select "Settings".
- Click on "Stock & Order Management".
- Choose "Order Forwarding".
Under the order flows, you will find both active and inactive flows. Make sure the checkboxes from left (sender) to top (receiver) are enabled. Not sure? Send an email to support@e-tailize.com.
Step 2: Further Checks
If everything seems fine, but the orders are still not being processed, check the following:
- Do the EAN numbers on the marketplace match those of the webshop or warehouse management software?
For marketplaces other than Bol.com, Amazon, or Kaufland, also verify:
- Has the order been accepted on the marketplace?
- Are the order details fully visible in the fulfillment screen?
Step 3: Contact Support
If you’ve checked all the above and still haven’t found the cause, send an email to support@e-tailize.com. Include the following details:
- Your e-tailize email address.
- EAN.
- Order number.
- Origin marketplace.
- Webshop software / warehouse management software.